I’ve received a faulty/damaged item

I’ve Received a Faulty or Damaged Item

We’re so sorry to hear that! At Luxor Allure, we take pride in the quality of our products and packaging, but if something arrives damaged or faulty, we’ll make it right—fast.

What to Do:

1. Contact Us Within 48 Hours
   • Email info@luxorallure.com with:
     • Your order number
     • A brief description of the issue
     • Clear photos of the item(s) and packaging
2. We’ll Review Your Case Promptly
   • Our team will assess the issue and respond within 1–2 business days with the next steps
3. Choose a Solution
   • Replacement: We’ll ship a new item at no extra cost
   • Refund: If a replacement isn’t available, we’ll process a full or partial refund

Please Note:

• Claims must be made within 48 hours of delivery
• Keep the damaged product and packaging until the issue is resolved

Need Help Right Away?
Call us at 813-270-4329 or email info@luxorallure.com—we’re happy to help make it right.

Your trust means everything to us. Let us restore your Luxor Allure experience.