What if my order is damaged?

What If My Order is Damaged?

We take great care in packaging your products, but sometimes things happen during shipping. If your order arrives damaged, don’t worry—we’re here to help!

How to Report a Damaged Order:

1. Contact Us Immediately: Email info@luxorallure.com within 48 hours of receiving your damaged order
2. Provide Details: Include your order number and photos of the damaged item(s) and packaging
3. Next Steps: We will guide you through the process of either replacing the item or issuing a refund
4. Return or Exchange: If necessary, we will provide you with a prepaid return label to send back the damaged items

What We’ll Do:

• Replacement: We’ll ship you a new product as soon as possible, at no extra cost
• Refund: If a replacement isn’t possible, we’ll refund your purchase to the original payment method

Need Assistance?
If you have any questions about a damaged order or need help with the process, feel free to reach out to us at info@luxorallure.com or call 813-270-4329. We’re here to make things right!

Your satisfaction is our priority. If something isn’t perfect, we’ll fix it—guaranteed.