What’s your return policy?
Our goal is to help you find the products that are the perfect fit for your skin, health & lifestyle. We hope you’ll be completely satisfied with your products and will accept any full-sized product for a return (no exchanges).
All sales are final which includes no returns, exchanges, or store credit. Any Luxor Allure Rewards points associated with returned items will be deducted from your points total and will no longer be available for redemption.
We are not responsible for any damage, defect, material difference, or loss of orders that are delivered to a forwarding company. We will not offer replacements or refunds for orders that have been delivered to a forwarding company. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder, please contact them directly.
What is your international return policy?
We do not ship internationally at this time.
Can I exchange my item for something else?
Unfortunately – we do not offer exchanges on any items.
However, if you have specific questions please email us at firstname.lastname@example.org and we’ll assist you.
What if I received an order with broken items, missing items, or my package is missing?
Please contact Customer Care as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken and/or missing outside of the 30-day return/exchange policy timeframe and without a photo of the broken items and/or package. We are unable to assist after 15 days from when a package marked as delivered. Any broken or damaged package will need to be returned to our facility for further investigation. From there, our team will send a replacement to your original address.
|Shipping Options||Delivery Time||Price|
|Standard Shipping||Delivery in 5 – 7 business days||$10.00|
|Express Shipping||Delivery in 3 – 5 business days||$16.00|
|1 – 2 day Shipping||Delivery in 1 – 2 business days||$18.00|
|Free Standard Shipping||All orders over $75|
Delivery in 5-7 business days
Where do you ship from?
All orders ship directly from our Ocala Florida location, where we create, formulate, and manufacture our entire line! We’re proud to own each step of our products’ journey – all the way until their arrival at your door. Each product is made with the highest attention to quality and detail.
Do you offer free shipping?
LuxorAllure.com offers FREE Standard Shipping on all U.S. merchandise orders (excluding taxes). Orders over $75 always ship for free—no promotion code needed. Free shipping is available to all U.S. territories on orders over $75 ($75 dollar threshold for Puerto Rico).
FREE Standard Shipping orders are processed within 1-3 business days, depending on product availability. We cannot guarantee a date of arrival with our free ship option and orders typically take 1-7 business days to arrive once they have been processed and shipped out.
Where is my order?
You will receive an email as soon as your order has shipped with your tracking number.
What about express shipping?
For orders placed on Thursday with USPS 2Day shipping, your package will arrive on the following Monday, as this service does not include weekend delivery.
Orders placed over the weekend will be shipped out on the following Monday and arrive on Wednesday.
All express orders placed after 2 pm ship the next business day and do not include weekend delivery.
Can you ship it to my P.O. box?
Yes, we ship to P.O. boxes using USPS Priority.
Can you ship to my country?
If we do not currently ship to your country at this time we apologize and hope to serve you soon in the future.
It shows that my package was delivered but I do not have it, what do I do?
You will need to contact USPS as they are our chosen carrier. When you call them please make sure you have the tracking number handy so they can look it up for you. They will be able to provide some more information about where it was delivered and can hopefully help you locate it. If USPS is unable to locate your package, please email us directly at email@example.com.